DELIVERY SERVICE & POLICIES
Delivery Radius: Do you deliver to my address?
Delivery is only available for orders over $79.99 within the following areas:
- Manhattan, the Bronx, Brooklyn, and Queens: The cost of delivery is included in the cost of your tree package.
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Staten Island, Long Island, Westchester, or New Jersey but still within our delivery radius: There will be an additional delivery fee of $75 added upon checkout.
- You can confirm if we deliver to your zip code by typing in your zip code in the finder at the top of our homepage.
- If your address falls outside our delivery radius or for special circumstances and/or large orders, please contact us at info@nyctrees.com for assistance.
Please note that additional fees for service outside the standard delivery radius will also be collected for removal service.
Delivery Turnaround: How soon can my tree be delivered?
Standard Delivery:
- Trees under 12ft tall - Orders can be placed for next day delivery until 8pm the evening prior**. (Subject to availability.)
- Trees 12ft and larger - Orders for trees 12ft+ can be scheduled for delivery 48hrs after the order has been placed.
Same Day Delivery:
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Same day delivery is available in Manhattan only for an additional fee of $75. If you’re interested in a same-day delivery please call (914) 809-0795 to speak with our customer service team. Pending tree availability and schedules, we will do our best to accommodate.
**If your building requires a Certificate of Insurance (COI) for delivery, please order that during checkout. Please refer to the COI section below as we request at least 2 business days between time of order and time of delivery to secure your COI.
Delivery Windows:
Our team of elves will be busy delivering trees 7 days a week from November 19th - December 23rd (excluding Thanksgiving)*. Delivery appointments will be scheduled in 3hr windows, subject to availability.
8:00am - 11:00am
11:00am - 2:00pm
2:00pm - 5:00pm
5:00pm - 8:00pm
8:00pm - 11:00pm
*Please note that deliveries in our extended radius (i.e. New Jersey, Staten Island, Westchester, and Long Island) may have restricted delivery days / timeslots. These restrictions will be noted at checkout when you are selecting your delivery date/time.
Delivery Process:
Please make sure that the contact phone number provided at checkout is a valid U.S. cell phone number to allow you to receive all day-of delivery notifications. Please be reachable at this number for the full duration of your delivery window. The day-of communication process will be as follows:
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Stay up-to-date with the status of your delivery: |
Our team will phone the contact number if assistance is needed gaining entry to the building. If there is no answer they will leave a voicemail. The team will wait five minutes and call the number again. If there is no answer for the second attempt, our team will move onto their next scheduled delivery. A new delivery date / time will need to be coordinated with our customer service team. There will be a $50 re-delivery fee to schedule a new delivery appointment or a 50% cancellation fee to cancel the order.
Certificate of Insurance (COI):
If your building requires a COI for delivery, NYC TREES will provide one for a $5 fee. You will need to add this into your cart at the time of tree purchase. Our team will need 2 business days to process the COI request. To request a COI, please follow the steps below to ensure a seamless delivery process:
- Check with your building if a COI is required. If so, please request a sample COI from them with their specific requirements.
- At the time of placing your order, please add-on the COI request to your cart for purchase.
- When selecting your delivery window, please allow for a minimum of 2 business days between the time the order is placed and the time of delivery to allow enough time to secure the COI prior to delivery.
- You will receive an automatic email requiring action from your part to submit your COI. If you have questions regarding COI requirements to info@nyctrees.com. After we receive the sample from you, we will reply with the official COI to pass along to the building.
Please note: If our team arrives for a scheduled tree delivery and is turned away by the building because a COI has not been requested in advance there will be a $50 re-delivery fee.
Cancellation / Rescheduling Policy:
Order Rescheduling:
Any changes to your appointment date/time must be made before 5:00 PM the day prior to delivery by calling (914) 809-0795 or emailing info@nyctrees.com. Reschedule requests after 5:00 PM are subject to a $50 rescheduling fee.
Order Cancellation:
- Order cancellations made prior to 48hrs before the start of your delivery window will be fully refunded.
- Order cancellations made between 48hrs - 24hrs before the start of your delivery window will be subject to a 25% cancellation fee.
- Order cancellations made less than 24hrs before the start of your delivery window will be subject to a 50% cancellation fee.
Returns & Refunds Policy: